Message from RFDS CEO Greg Sam

Message from RFDS Greg Sam

It’s hard to believe we are almost at the end of another year. As 2023 draws to a close we reflect on what a great period it has been for the Royal Flying Doctor Service.

Greg Sam

In this edition of the Flyer we hear from Rhonda Vickers, who was in such a severe condition when we picked her up from Broken Hill to take to Adelaide that there were fears she wouldn’t survive the flight. Having suffered a cardiac arrest and multi-organ failure, Rhonda’s family were ready for the worst, but we got her to Royal Adelaide Hospital, and she was able to pull through.

This month is Mental Health Month and the leader of our Mental Health Team Vanessa Latham has provided some top tips for how to overcome the pressure and stress of our busy lives.

We also speak to Brendan Cullen, one of our local advocates or “Champions” in the We’ve Got Your Back program. The Program trained people like Brendan, who lived experience of mental health issues, to enable him to support others in the community. It’s a program we are very proud of, and I’m sure you will moved by Brendan’s experiences.

In addition, you can read about the new world record the RFDS played a role in setting at the Mundi Mundi Bash, and the latest efforts of the incredible Silver City Bush Treadlers, who hold an annual ride to raise money and awareness for the Flying Doctor.

We hope you enjoy the contents of the Flyer this quarter. It’s our small way of saying thank you for your support and to help you keep informed with the latest news from around the service. We couldn’t do it without you.

Warm regards,

Greg Sam

Chief Executive Officer
Royal Flying Doctor Service (South Eastern Section)

The Flying Doctor has a new donor and they are the youngest on record

Article supplied by RFDS

We are incredibly lucky to have amazing supporters but few start as young as Neroli Moreno, who made her first donation as a three-month-old.

Neroli’s mum Chantel and dad Tino knew they wanted to set a good example for their adorable new addition by signing her up as a regular giver to the RFDS. 

“We want to teach her about generosity, charity, giving and helping others as she grows up. We hope she can be proud in the future of her donation history,” Chantel said.

Family with baby

Having grown up on a farm in the Nambucca Valley, Chantel said she understood the importance of knowing the Flying Doctor was there to help those who weren’t just down the road from a hospital.

“Farms, mines, and rural communities do not have the same facilities that inner city hospitals do. The RFDS gives those people an equal chance of getting lifesaving treatment. To be able to offer lifesaving medical assistance to those in need when they are so isolated is truly a necessity and they shouldn’t be taken for granted,” Chantel said.

“We would love to show Neroli about how important the RFDS is and what they do for the people in remote Australian communities. We want to teach her about being generous and helping others and how her donations make a difference and could save the life of a girl just like her.”

RFDS extends wellbeing service with launch of a new Employee Assistance Program

Article supplied by RFDS

The Royal Flying Doctor Service (Queensland Section) (RFDS) will extend its Mental Health and Wellbeing Service with the launch of an Employee Assistance Program (EAP).

Announced today, the Flying Doctor’s EAP allows organisations to offer counselling and wellbeing consultations to their employees, which are all provided under complete anonymity and free of charge for the individual.

The first organisation to enlist the new RFDS EAP is fellow Queensland country-minded institution, AgForce.

RFDS (Queensland Section) Manager Central West and Outback Mental Health Doctor Tim Driscoll said the EAP was designed to help bridge the gap in the accessibility of counselling and wellbeing services for those living and working outside urban centres.

“We all lead busy lives, which can make it difficult to find time for our health and wellbeing –particularly for those living or working in rural and remote areas where people often wait for things to get a lot worse before seeking help,” Dr Driscoll said.

“A conversation with a trained professional can help tackle common daily struggles – such as trouble sleeping, feeling down or long-term stress – helping to address issues and get support before things get out of control.”

In the past year alone, the RFDS provided more than 12,000 mental health consultations across the state’s regional, rural and remote communities. The extension of these services to target employee health and wellbeing via workplaces is set to provide an additional avenue to increase the accessibility and uptake across Queensland. 

RFDS (Queensland Section) Chief Executive Officer Meredith Staib said EAPs provide benefits for both employees and employers.

“Being able to work with corporate partners can help amplify the accessibility of our services, while also playing an important preventative role in the wellbeing of individuals across Queensland,” Ms Staib said.

“As well as the personal benefits for the individual obtaining support, an EAP promotes higher staff engagement, reduces absenteeism, reduces stress, and increases productivity as well as overall performance.”

AgForce CEO Michael Guerin said the organisation was delighted to have the RFDS design a bespoke EAP program for its 40-strong team of employees located across Queensland.

“As an organisation, AgForce is committed to providing our team members with all the resources they need to thrive both in the workplace, and in life outside of it,” Mr Guerin said.

“The trust we have in the RFDS as an experienced and qualified team is of utmost importance, but it’s also a great comfort to know that their experienced clinicians are deeply ingrained in regional communities and can truly understand the unique challenges our team may face.”

For information about the RFDS EAP, visit rfds.co/EAP

From the footy field to fighting for life

Article supplied by RFDS

This photo of 22-year-old Jess was taken one hour before the moment she almost died. She looks happy and relaxed—a picture of health. It’s almost impossible to believe what happened next.

Jess smiling

Jess went into cardiac arrest while attending a local rugby match. For 10 minutes, her heart stopped. For 22 minutes, bystanders did CPR in a desperate attempt to bring her back, before she was urgently taken to Gladstone Hospital by a QAS ambulance.

Jess’s mum Trudy’s phone rang at around 6.30pm.“I was told Jess had been brought into Gladstone Hospital and she was very sick,” remembers Trudy.

It was simply impossible for Trudy to understand. Jess was young, physically active and strong.

“At first, the doctor told me they were flying her to Brisbane, but then they called back to say they couldn’t stabilise her. I needed to come straight to Gladstone Hospital. They were basically telling me to come and say my goodbyes.”

As Trudy was on her way to Gladstone, every minute felt like an eternity. “I just wanted to get to my child,” she says.

At the same time, one of our aeromedical crews had been tasked by Retrieval Services Queensland and was flying up from our Brisbane Base.

Flying Doctor Community Transport is set to expand its service right across Victoria

Article supplied by RFDS.

This service expansion is made possible through an Australian Government’s Primary Health Networks (PHN) Program grant obtained by Western Victoria Primary Health Network. Western Victoria PHN has partnered with Murray PHN and Gippsland PHN so that the program can reach communities in the catchments of all three rural Victorian Primary Health Networks. While the exact locations of the new service hubs are still being finalised, RFDS Victoria is excited that all three PHNs have come together for this project.

Flying Doctor Community Transport provides free transportation for eligible clients to their health appointments and social group activities. The service recognises that people living in rural communities can face additional barriers when it comes to accessing health care and social connection due to a geographically spread population and limited transport options. As such, the service aims to make it easier and more affordable for people to attend vital health care appointments, thereby enabling people to take control of their own health and reducing occurrences of missed appointments.

“The greatest cost to our health system is missed appointments,” says Scott Chapman, Chief Executive RFDS Victoria. “For the people who are having to go for cancer treatments or other things, they rely on their family to have to take a day off and come up from Melbourne to get them there, and so people just miss appointments. This service is designed to make sure that doesn’t happen.

“What we have seen with the success of this service is that we are not only helping individuals but contributing to healthy communities.”

Western Victoria Primary Health Network CEO Rowena Clift says they are excited to partner with RFDS Victoria to bring this great service to more communities.

“We are delighted to partner with RFDS Victoria. This unique and valuable service reaches into parts of our community where health services are not readily available or are some distance away. Through RFDS, people can receive the health assistance they need. We also look forward to the establishment of the new hubs in our region to further enhance this service for our community.”

The Flying Doctor Community Transport service originally launched in Heathcote in central Victoria in 2018, and expanded to Rochester in 2021. In these areas, RFDS Victoria’s partnerships with Heathcote Health and Rochester and Elmore District Health Service, respectively, have been a large driver for the program’s success.

“Having already established successful and supportive relationships in Heathcote and Rochester, we are excited by this opportunity to partner with three innovative PHNs,” says Melanie Trivett, General Manager for Primary Health Care, RFDS Victoria. “We look forward to working with Western Victoria Primary Health Network, Murray PHN and Gippsland PHN to develop a service that is run with the community, for the community.”

In addition to its strong partnerships, Flying Doctor Community Transport is made possible thanks to its very generous volunteer drivers. The volunteers are typically passionate locals who are committed to supporting their community, or health care students who are looking for some real world experience – in fact, some volunteers from the Heathcote and Rochester programs have gone on to join the Flying Doctor’s Mobile Patient Care (MPC) service.

“Once our new sites are confirmed, we will begin seeking expressions of interest from locals in those communities to join our team of volunteer drivers,” says Dr Trivett. “Volunteers are the backbone of community transport services, and so we are always looking for ways we can celebrate our volunteers and recognise their generous contributions, such as through our involvement in the inaugural Victorian Community Transport Week.”

To find out more about Flying Doctor Community Transport and its pending expansion, contact our team on 1300 887 678 or via communitytransport@rfdsvic.com.au. You can also keep an eye on our Facebook page for all updates.

Thank God for the Flying Doctor

Article supplied by RFDS

Far North Queensland cattle producer and tourist operator Lyn French has a lifelong association with the Flying Doctor.

So too, does her husband Rob, whose ancestors worked closely with the aerial ambulance and then the RFDS to help bring transceivers to Queensland stations.

For more than 150 years the French family has lived on Gilberton Station, an 88,000-acre seventh generation cattle station approximately 500 kilometres west of Townsville.

Lyn says if it wasn’t for the Flying Doctor’s emergency and primary health care services her family would struggle to live in such a remote location.

“Growing up, my mother was always saying ‘thank God for the Flying Doctor’ and I never understood what she meant because I didn’t know life without them.”

Now married, with children and grandchildren of her own, Lyn says she truly appreciates and understands the importance of her mother’s words.

“There’s been a few accidents where we wouldn’t have survived without the RFDS.

“The worst incident we had was in 1999, when our daughter Anna was only six years old. She had a horrific accident while mustering, sustaining a compound fracture to her leg and breaking her pelvis in three places.

“Being an hour from the homestead meant we had to unsaddle our horses, make a bed on the back of the ute, tie Anna’s legs together with the rein of the horse bridle to keep her stable, and travel the 20 kilometres home at a snail’s pace to call for help.

“By the time we contacted the Flying Doctor, Anna had gone into shock. I don’t know what the outcome would have been if the RFDS wasn’t able to fly her to Townsville. As it was, she spent three months in traction before coming home in a full body cast for another eight weeks.

“So, in my mother’s words: ‘thank God for the Flying Doctor!’

“They’re such a constant in our lives — they’re our GP, our chemist, our dentist, emotional support and our mantel of safety — we really couldn’t live where we do without them.”

In 2001, Gilberton Station hosted the first RFDS Field Days for the Cairns-based health promotions team and Lyn says it’s the best thing to happen to their community.

“From the young to the old, RFDS staff have taught all in our community so much about primary health care. We’ve learned about medical issues we weren’t aware of, how to treat snake bites, respond to farming accidents, administer medication and how to prioritise our health and wellbeing.”

As a mother of three, Lyn said administering medication would not be possible without the RFDS medical chest.

“Our chest holds items ranging from antibiotics to heart attack medication and injections for pain relief.

“Everything is safely labelled, so when the doctor prescribes a medication we can easily identify and administer it appropriately.”

More recently, the French family has also come to appreciate the Flying Doctor’s telehealth service.

“My elderly father-in-law has had some health issues over the past few years and to be able to access healthcare from home has been a godsend.

He’s able to regularly chat to his doctor without making the eight-hour trip to Cairns.

“I’m so grateful for all of the services provided by the RFDS and to have had a lifelong association with such an iconic organisation. My children, and now grandchildren, have grown up idolizing the Flying Doctor and I have no doubt the French family will be associated with the RFDS for generations to come.”READ MORE STAFF AND PATIENT STORIES

Focus on mental health as pandemic drags on

Article supplied by RFDS: One of the most widespread challenges of the pandemic has been how to deal with lockdowns, changes to employment and financial circumstances, and not being able to see friends and family.

One of the most widespread challenges of the pandemic has been how to deal with lockdowns, changes to employment and financial circumstances, and not being able to see friends and family.

This has put a bigger focus on mental health than ever before. The sudden and abrupt change to the way of life has seen more people needing help and reaching out for it. 

The RFDSSE Mental Health, Alcohol and Other Drugs (MHAoD) team have been working in our communities to ensure continued access to help is available. As well as continuing to offer services such as virtual consultations and telehealth, the team has looked at other ways to support communities, families and individuals. 

Vanessa Latham

This has included the COVID-19 In-Reach Older Persons Program, funded by Western Primary Health Network, which provides practical support to Older Persons across the whole of Western and Far Western LHD.

RFDSSE Mental Health Manager Vanessa Latham and members of her team located at Broken Hill participated in the COVID testing clinic and used the opportunity to check on the mental health of the community, as well as registering people for testing. 

Mental Health

“It was lovely to be able to introduce myself and explain the sequence of what was going to happen, and say ‘my background is mental health nursing, so, how is your mental health going at this time?’,” Ms Latham said. “During high demand times when cars needed to queue, it was a great opportunity to have a little chat.” 

Like so many divisions of the RFDSSE, the MHAoD team has looked for ways to assist with the unprecedented workload of running vaccination clinics across the service’s territory. Ken Pascoe is an AoD Clinician with the Flying Doctor and in addition to his regular duties, he has been travelling across NSW to conduct vaccinations, and has been tying in his mental health training.

“We are finding a lot of children and even adults have a fear of needles so being able to calm them down, get them to conduct some breathing exercises and relax makes the process easier for them. I am finding that when we go back to administer second doses, people look for me because their first dose went so well,” Mr Pascoe said.

Thanks to your support, we are able to keep these vital services going and ensure the mental health needs of people in regional and remote Australia are well looked after.

ACNC registered charity, Nine Times most reputable charity, and Readers Digest 2021 trusted brand winner.

Message from the President, Royal Flying Doctor Service (South Eastern Section)

message from President of RFDS

Article supplied by RFDS. I hope this finds you well in these strange and testing times. Restrictions on international travel have seen increased domestic travel throughout our region since COVID-19 emerged, but then restrictions to travel relating to hotspots in Melbourne, and more recently, Sydney, have then limited travel around Australia.

Alex Scamps
Alex Scamps: President, Royal Flying Doctor Service (South Eastern Section)

I know that this has been a very challenging time for families with school holiday plans, and for people in our regional and remote communities, who have often had to cancel plans which promised the the opportunity to see loved onces who live far away.  

While we can count our blessings that the pandemic has not reached the serious fatality levels we have seen in countries such as India and the USA, it can be very hard on the spirit, and a test of our resilience to deal with constant change and uncertainty. 

The sooner we are all immunised against COVID-19, the better. The Flying Doctor is proud to be delivering the vaccine to our rural and remote communities, and is commited to giving everyone the opportunity to be immunised. Our frontline teams have been travelling to even the smallest communities, and doing everything they can to reach everyone. I want to thank these committed and hard-working members of our team, and to all those who support them, including you. It is important to note that this COVID response, along with respiratory clinics, is work over and above the every day work of the service, including attending to emergencies in remote areas, getting GPs out to remote clinics, and ensuring quality dental care is regularly available.

This is the reason you are so important to us. You make it possible for us to deliver this life-saving care. I know that our outback communities truly value you, and the support you give to the Flying Doctor. 

No matter that happens in the months ahead, we will be at the service of regional, rural and remote Australians. Thank you for being by our side, and making our work possible. 

Warm regards, 
Alex Scamps
President, Royal Flying Doctor Service (South Eastern Section)