Cloud powered care: introducing the RFDS electronic health record

September 11, 2023September 11, 2023

Article supplied by RFDS

he Flying Doctor has embarked on a new era of healthcare accessibility, launching the RFDS Electronic Health Record (EHR) to further enhance patient care.

Designed by the RFDS to be compatible with every state and territory health system, the Electronic Health Record allows doctors, nurses and paramedics to share critical medical information in real-time – regardless of whether the patient is in the air and on the ground.

From a laptop or mobile device, RFDS crews can now digitally record a patient’s vital health stats during flight and share the data live with the awaiting receiving team on the ground, meaning life-saving decisions can be made even before the aircraft wheels touch down.

Critically, the EHR works even when offline, making it ideal for emergency health care in the middle of the Australian outback or 10,000 feet above sea level.

RFDS EHR Clinical Lead Dr Mardi Steere said the new technology served as an “extra pair of hands” for a doctor or nurse providing sole care in the back of an aircraft.

“When every second counts, the right information at the right time saves lives,” Dr Steere said.

“The EHR has a live dashboard showing real-time trends and inbuilt safety alerts around allergies and early signs of deterioration as well as guidelines around patient risk factors and medication dosages.

“Before the EHR, crews were committing all of this information on paper, which took more time and was more likely to have errors or be difficult to read.

“Now, our crews can spend more time with the patient rather than with paperwork, building upon the high quality standard of care the RFDS provides.”

Photo: RFDS Executive General Manager, Medical & Retrieval Services, Dr Mardi Steere with Flight Nurse, Jodie Hunter.

RFDS EHR Digital Lead Ryan Klose said the technology was developed using a world-class management platform from global provider Oracle.

“We approached Oracle in the first instance to tap into their data expertise currently used in the defence, banking and elite sport industries,” Mr Klose said.

“The way we are using the technology – in the rural health setting – is truly groundbreaking.

“Take the split-second decision-making of a motor-racing team with the layers of data protection behind every transaction you make at your local ATM. Then apply that to a medical emergency.

“Whether it’s being used in the back of an aircraft or in the back of a road ambulance, the EHR needs to provide information that is accurate and stays private.

“The RFDS employs leaders in their field that truly understand the complexities of working in remote settings and in this project, data experts worked side-by-side with clinicians to come up with a solution tailor-made for the outback environment and for the patients we will help.”

Photo: RFDS SA/NT Chief Information Officer, Ryan Klose.

The RFDS is currently undertaking a staged rollout – SA, NT and NSW are live and Queensland is set to adopt the EHR in coming weeks.

Seed funding for the EHR project was generously provided by Mrs Rinehart and the Rinehart Medical Foundation.

Grain growers donate 100k to RFDS WA

September 11, 2023September 11, 2023

Article supplied by RFDS

Royal Flying Doctor Service (RFDS) staff recently attend the CBH Regional Member Sundowner in Esperance, to accept a cheque of $100,000 from WA grain growers.

Developed by CBH in conjunction with Main Roads WA, the Harvest Mass Management Scheme (HMMS) seeks to reduce the instances of overloaded grain trucks. During harvest, growers can forfeit grain from overloaded trucks, which is then sold and the resulting funds provided to WA charities.

Since the program began in 2012, more than $2.1 million has been donated to charities active in rural communities.

This year, $550,000 was generated from the HMMS, and RFDS WA was one of nine organisations to receive a donation.

Head of Nursing Paul Ingram was presented with the cheque by CBH chair Simon Stead.

“Attending my first Regional Member Sundowner was a real honour, and we are so grateful for the support of CBH through this very unique scheme,” Mr Ingram said.

General Manager of Community Relations Rebecca Maddern says CBH is a valued corporate partner of RFDS WA, with support dating back 17 years.

“CBH plays a crucial role in representing Wheatbelt farmers and other residents, and the organisation’s support allows RFDS to continue to provide aeromedical services to these communities,” Ms Maddern said.

“In the past year, RFDS WA transferred 810 patients in the Wheatbelt region.”

Mini plane inspires big donation

August 25, 2023August 25, 2023

Article supplied by RFDS

When aeromodeller Andrew Herzfeld set out to build a replica Rio Tinto Life-Flight PC-24 jet, he dreamed of using it to fundraise for RFDS WA.

Incredibly, its first unveiling attracted so much attention online, it caught the eye of one of America’s most prolific philanthropists, film and TV producer Tyler Perry. He was so impressed by the model aircraft that he donated $38,000 to RFDS.

Perry is a keen aeromodeller with his own mini airfield at his estate in Atlanta, Georgia. He is also working on building a replica PC-24. Their shared passion means the pair have become fast friends.

“It’s absolutely surreal, I would never have dreamed so much interest would come from this,” Andrew said.

Built with plans supplied by Pilatus, Andrew’s model is built to one third of the scale of the original with astounding detail. It features full flight function, navigational lighting and LED screens in the cockpit. During his three year labour of love, RFDS WA gave him access to the Jandakot hangar to take photographs and measurements of the original jet, and supplied paint to create an exact match.

Andrew is planning to take the 70 kilogram model to field days and expos across WA to keep raising funds for RFDS.

“A friend was involved in an incident on the Nullarbor and was airlifted to Perth by RFDS, so I wanted to find a way to give back.”

Building the replica was an outlet for Andrew during a battle with bladder and kidney cancer.

“Having this passion project to work on kept me going through the difficult days of my treatment,” he said.

You can see more photos of the jet at Hertzy’s Hangar on Facebook.

Oceans to Outback Returns

August 7, 2023August 15, 2023

Article supplied by RFDS

Royal Flying Doctor Service and Generous Donors Bring Healthcare to Every Corner of Australia

The Royal Flying Doctor Service (RFDS) is delighted to announce the return of its Oceans to Outback fitness challenge, reinforcing its commitment to providing accessible and reliable healthcare to all Australians, regardless of their location. This ongoing initiative is made possible by the generous support of our donors and partners, whose compassion and dedication fuel our mission to make a meaningful difference in the lives of those in need.

Living in a country as vast and diverse as Australia presents unique challenges, especially for residents of rural and remote areas. Access to prompt medical attention can be limited, and in emergencies, every second counts. It is during these critical moments that the RFDS aims to bridge the gap between patients and medical care, ensuring that vital health services reach even the most far-flung regions.

At the heart of our commitment lies the impact our services have on individuals and families. Andrew, a resident from rural South Australia, shared his heartfelt appreciation, stating, “If it wasn’t for the Royal Flying Doctor Service and their generous donors, I wouldn’t be here today.” These words serve as a poignant reminder of the profound impact our organization has on the lives of countless Australians.

Thanks to the enduring support of donors like you, the RFDS has been able to expand its reach and enhance its response times. Through the Oceans to Outback program, our dedicated teams are equipped to travel further and faster, overcoming geographical challenges to deliver essential primary healthcare services to every corner of the country.

From bustling urban centers to the most isolated outback communities, our aircraft are equipped to be mobile clinics, staffed with skilled medical professionals who are ready to provide expert care. This commitment to inclusivity ensures that no one is left without access to healthcare, no matter how remote their location may be.

In a display of unwavering humility, we recognize that our work is not about grand gestures or headlines; it is about the people we serve. Our collective impact extends beyond statistics and numbers; it is felt in the lives of each person who receives the care and compassion they need during moments of vulnerability.

MORE INFORMATION

As we celebrate the return of the Oceans to Outback program, we acknowledge that this journey would not be possible without the incredible generosity of our donors and the dedication of our passionate team members. Together, we stand united in our mission to make a lasting difference in the lives of Australians in need.

With profound gratitude, we invite you to join us in this ongoing endeavor. Your continued support ensures that the RFDS can remain at the forefront of emergency medical care, providing hope and healing to those who need it most.

As we embark on another chapter of Oceans to Outback, we humbly embrace the responsibility of serving our communities and strive to make a difference, one flight at a time. Together, let us continue to bring essential healthcare to every corner of this great land, and create a brighter and healthier future for all Australians.

The Royal Flying Doctor Service launches country bakeries awards

December 22, 2022

Article supplied by RFDS

The Royal Flying Doctor Service (RDFS) Victoria has proudly announced the recipients of its inaugural Flying Doctor Favourite Country Bakery awards.

These awards recognise the bakeries that Flying Doctor team members most enjoy visiting while driving across the state of Victoria to transport patients and deliver a multitude of primary health care services.

“Many people know the Flying Doctor for our rescue missions in the Outback, but here in Victoria, we don’t just take people to health care: we bring health care to people,” says Scott Chapman, RFDS Victoria Chief Executive. “We embed ourselves and our services in Victorian country towns, enabling people to access care in their own community. By doing this, we become part of rural Victorian communities, which means our teams have become familiar faces at many bakeries across the state–and a valued source of information regarding the whereabouts of Victoria’s best pies and baked treats.”

In addition to acknowledging the bakeries that keep Flying Doctor crews fuelled and well fed while out on the road, the purpose of these awards is to encourage people to undertake a country bakery road trip of their own and visit Victoria’s many rural and remote communities for themselves.

“Our state has some incredibly diverse and unique communities, and while our people have the privilege of living and working across these areas, we want to inspire more people to hit the road and visit these country towns, meet their incredible locals and, of course, try their delicious pies for themselves,” says Mr Chapman.

For an unveiling of the full list of recipients, please head over to the Hangar here.

How did Andrew Conlon survive being swallowed by the earth?

December 22, 2022

Article supplied by RFDS

Flying Doctor Podcast #20:

Ten years ago, Andrew (pictured left) stepped backwards onto what appeared to be solid ground, to have a mineshaft open up beneath him.

Andrew was retrieved by the RFDS who provided him with in-flight medical care while on the way to Perth to access specialist care. “I take a couple of steps back, and I’m turning around and talking to guys. All right, once we’ve done this, we’ll go and I took a step backward, and the ground opened up”, said Andrew. “And, yeah, I fell, all I remember there is, like, scrambling at the Earth with my hands, and I couldn’t get the purchase. Everything crumbled, and then it collapsed.”

As a way of giving back, Andrew and his mate Bosko have carefully curated a children’s book ‘Dwayne’s First Flight’ to help raise vital funds for the RFDS.

In the book, Dwayne has an important mission, but he’s never flown in the dark. Throughout the story, he overcomes fears, believes in himself, and makes new friends along the way.

Listen to the full story shared by Andrew himself who considers it to be a life-altering experience for him and his family.

Oceans to Outback: RFDS national fundraiser generates more than $1 million

November 25, 2022

Article supplied by Royal Flying Doctor Service

More than 5,700 eager Australians participated in Oceans to Outback, the RFDS’s very first national fundraising fitness challenge.

The Flying Doctor invited participants to walk, run or cycle during the month of October, while raising funds to help the Flying Doctor deliver life-saving care across the country.

As they progressed, participants were guided on a virtual journey across Australia, stopping at eight featured RFDS locations along the way.

Together over the month-long adventure, participants travelled over 420,000 kilometres and raised more than $1.3 million.

Meet some of the participants

Twelve-year-old Port Lincoln local Clay Bertram, raised a whopping $12,000, dedicating his fundraising campaign to his late Uncle Max, who passed away in September last year.

“Fundraising for the RFDS is so important to me because the RFDS practically saved his life 26 years ago,” he said.

“He was so grateful for the RFDS and my family and I are so thankful that we got to spend more time with him.”

University of Adelaide veterinary students Maddie, Gaby, Jen and Jess, aka “Team Fantastic Fur”, raised more than $6,000.

In April this year, Maddie’s younger sister Leiella was airlifted by the RFDS for life-saving treatment after a riding accident.

In gratitude of the care Leiella received, Maddie and her friends worked overtime during the month of October, racking up kilometres and asking for donations around campus.

“We like to think this is a big thank you for your help with Leiella,” Kimberly, Leiella’s mum said.

“The girls are also getting out and enjoying the fresh air which is fantastic for their mental health – so it really is a win-win.”

Nadia Kotska was one many RFDS employees in South Australia and the Northern Territory taking on the month-long challenge.

“I’m working as an RFDS Health Services Assistant in Marree whilst finishing my final year of nursing. I had to take time off for clinical placements, so decided to join Oceans to Outback to still contribute to the RFDS while I was away,” Nadia said.

“I have incredibly supportive family and friends who have enjoyed seeing my remote adventures, and who all genuinely want to support what the RFDS does.”

The Flying Doctor thanks everyone for their phenomenal fundraising efforts.

You have until the end of November if you would like to donate to Oceans to Outback!

Flying Doctor reaches new heights with groundbreaking flight simulator

November 25, 2022November 25, 2022

Article supplied by the Royal Flying Doctor Service

The RFDS was awarded a Special Commendation at the 2022 SA Health Supplier Awards (Innovation Category) for the integration of a groundbreaking portable flight simulator into its operations.

The FlightSafety International ‘MissionFit’ simulator, which was introduced to the RFDS Adelaide Base at the start of 2022, is specially configured to simulate the RFDS Pilatus PC-12, of which there are 19 in the aeromedical fleet in SA and NT.

The simulator enables pilots to navigate normal and abnormal scenarios and adverse weather conditions, while completing all of the necessary checks and procedures in a real flight.

RFDS Central Operations Head of Training and Checking, Matthew Cosier, said the MissionFit simulator is a new type of technology that will benefit the training of both new and experienced PC-12 pilots.

“When commercial pilots join the Flying Doctor, they need to have a minimum of 2,500 flying hours with experience flying in rural and remote Australia – but generally they never flown a PC-12 aircraft,” he said.

“Firstly, we have to put them through Ground School and then weeks of rigorous training with a pilot instructor before they’re signed off to fly on their own.

“The MissionFit will allow us to train pilots to a new level of standard, in particular handling the system failures that we can’t simulate when we’re flying in the real aircraft.

With emergency retrievals required day and night, pilots must be adept at handling all scenarios and weather conditions.”

Photo: RFDS’s Matthew Cosier with the MissionFit simulator.

RFDS Central Operations Line Pilot, Heather Ford, flies around 50 hours each month airlifting patients across Central Australia.

She said the simulator puts pilots under pressure, making the recreation of emergencies as real as possible.

“Having the MissionFit makes the simulation as real as it possibly can be without any risk to the crew or the aircraft – we’ll be put through certain scenarios so that we can recognise and deal with them before they become an emergency,” Ms Ford said.

“Every decision we make is based on the experience we have. The more situations you expose pilots to, the better the pilot is going to be.”

Each year, the Flying Doctor airlifts more than 9,000 patients in the SA and NT – equivalent to 25 missions per day.

Having this interactive device relieves more aircraft from training duties, increasing the RFDS’s capacity to provide vital 24/7 aeromedical services to all corners of Central Australia.

Pilots can train at any time without worrying about aircraft availability, air traffic congestion or poor weather conditions from hindering their mandatory training.

“As an RFDS Pilot we have to successfully pass four checks a year. These checks range between two and three hours each – around half of which can be conducted in the MissionFit simulator,” Ms Ford said.

“By taking all the possible mandatory training we can out of a real aircraft and into the simulator, it means more of the RFDS fleet is available to continue to save lives.”

The purchase of the MissionFit simulator was partly funded by a generous Gift in Will made by the late Peter Griffiths Smith.

Photo: RFDS Pilot Heather Ford flies around 50 hours each month airlifting patients across Central Australia.

There are also the added economic and environmental benefits of the simulator – the financial savings made on fuel due to reduced actual flight time, as well as lower emissions and carbon footprint.

But at the end of the day, the biggest beneficiary will be those from rural and remote communities who turn to the Flying Doctor for help.

“The people who are going to benefit the most are patients of the RFDS,” Mr Cosier said.

“Our pilots will be able to deliver a new level of safety as we continue to support healthier and happier Australians no matter where they live, work or play.”

MissionFit is a CASA-approved flight simulation training device and in the future may be able to simulate the RFDS Medi-Jet 24.

Photo: The flight simulator in action with RFDS Pilot Andrew Smith.

TAKE FIVE WITH AN RFDS PILOT INSTRUCTOR

The Flying Doctor has a new donor and they are the youngest on record

November 3, 2022

Article supplied by RFDS

We are incredibly lucky to have amazing supporters but few start as young as Neroli Moreno, who made her first donation as a three-month-old.

Neroli’s mum Chantel and dad Tino knew they wanted to set a good example for their adorable new addition by signing her up as a regular giver to the RFDS.

“We want to teach her about generosity, charity, giving and helping others as she grows up. We hope she can be proud in the future of her donation history,” Chantel said.

Having grown up on a farm in the Nambucca Valley, Chantel said she understood the importance of knowing the Flying Doctor was there to help those who weren’t just down the road from a hospital.

“Farms, mines, and rural communities do not have the same facilities that inner city hospitals do. The RFDS gives those people an equal chance of getting lifesaving treatment. To be able to offer lifesaving medical assistance to those in need when they are so isolated is truly a necessity and they shouldn’t be taken for granted,” Chantel said.

“We would love to show Neroli about how important the RFDS is and what they do for the people in remote Australian communities. We want to teach her about being generous and helping others and how her donations make a difference and could save the life of a girl just like her.”

RFDS extends wellbeing service with launch of a new Employee Assistance Program

November 3, 2022November 3, 2022

Article supplied by RFDS

The Royal Flying Doctor Service (Queensland Section) (RFDS) will extend its Mental Health and Wellbeing Service with the launch of an Employee Assistance Program (EAP).

Announced today, the Flying Doctor’s EAP allows organisations to offer counselling and wellbeing consultations to their employees, which are all provided under complete anonymity and free of charge for the individual.

The first organisation to enlist the new RFDS EAP is fellow Queensland country-minded institution, AgForce.

RFDS (Queensland Section) Manager Central West and Outback Mental Health Doctor Tim Driscoll said the EAP was designed to help bridge the gap in the accessibility of counselling and wellbeing services for those living and working outside urban centres.

“We all lead busy lives, which can make it difficult to find time for our health and wellbeing –particularly for those living or working in rural and remote areas where people often wait for things to get a lot worse before seeking help,” Dr Driscoll said.

“A conversation with a trained professional can help tackle common daily struggles – such as trouble sleeping, feeling down or long-term stress – helping to address issues and get support before things get out of control.”

In the past year alone, the RFDS provided more than 12,000 mental health consultations across the state’s regional, rural and remote communities. The extension of these services to target employee health and wellbeing via workplaces is set to provide an additional avenue to increase the accessibility and uptake across Queensland.

RFDS (Queensland Section) Chief Executive Officer Meredith Staib said EAPs provide benefits for both employees and employers.

“Being able to work with corporate partners can help amplify the accessibility of our services, while also playing an important preventative role in the wellbeing of individuals across Queensland,” Ms Staib said.

“As well as the personal benefits for the individual obtaining support, an EAP promotes higher staff engagement, reduces absenteeism, reduces stress, and increases productivity as well as overall performance.”

AgForce CEO Michael Guerin said the organisation was delighted to have the RFDS design a bespoke EAP program for its 40-strong team of employees located across Queensland.

“As an organisation, AgForce is committed to providing our team members with all the resources they need to thrive both in the workplace, and in life outside of it,” Mr Guerin said.

“The trust we have in the RFDS as an experienced and qualified team is of utmost importance, but it’s also a great comfort to know that their experienced clinicians are deeply ingrained in regional communities and can truly understand the unique challenges our team may face.”

For information about the RFDS EAP, visit rfds.co/EAP